Subscription Cancellation Policy

Subscription Cancellation Policy

Cancellation Fees:

• Before 6 months: $800

• After 6 months but before 12 months: $400

• After 12 months: $0

  
  

Waiver of Cancellation Fees:

Cancellation fees may be waived at our team's discretion under certain circumstances, such as:

• If the provider, e.g. psychiatrist, you are matched with is no longer able to continue your care, and we are unable to transition your care to another provider within a reasonable time frame.

• If our services experience prolonged unavailability or technical issues that prevent you from accessing the service as promised.

Non-Waivable Circumstances:

• The cancellation fee will not be waived for a change of mind. If the subscriber changes their mind or decides they no longer need the service for reasons not related to service quality or misrepresentation, the fee will apply.

  Implementation

  This policy is effective from April 30, 2024.

  
  

  Conclusion

  Kantoko values the time of both our patients and our healthcare providers. By adhering to the Kantoko subscription Policy, we aim to ensure efficient scheduling and support the best possible care from our providers.