Why You May Not Get an Appointment Every Month

At Kantoko, you pay a monthly fee in exchange for ongoing access to all of our services, including:

• Access to our support team for billing, scheduling and other customer support issues
• Access to our nursing team for ad-hoc clinical questions and triaging
• Assistance in the onboarding process
• Asynchronous requests through the platform, including medication refills and travel letters
• Attending appointments in the Kantoko platform with a Kantoko clinician, as clinically required, for assessments and medication reviews

The frequency of your appointments is designed around your specific treatment plan - every person is different. While you pay a monthly fee to access the Kantoko platform, we cannot guarantee that you will get an appointment every month. You will only be booked in for an appointment with a clinician as clinically required.

That being said, the Kantoko support team are here for you 5 days a week. If you have any questions about your care, for example any side effects concerns, don't hesitate to reach out to us at support@kantoko.com.au.