Policy: Suspension of Subscriptions During Pregnancy

Purpose:

To support the health and well-being of our pregnant patients, we offer a policy to place subscriptions on hold throughout the pregnancy period, ensuring a stress-free experience during this important time.

Policy Details:

1. Eligibility:

• Patients who are pregnant and provide notification of their pregnancy to the practice are eligible for this policy.

2. Suspension Period:

• Subscriptions may be suspended from the time of notification until six weeks postpartum or as otherwise determined by our Practice Manager.

3. Notification and Process:

• To request a suspension, patients are required to notify the practice of their pregnancy via phone or email

• Patients are encouraged to provide a tentative return-to-service date, which can be adjusted later as needed.

4. Financial Implications:

• No fees will be charged for placing subscriptions on hold during pregnancy.

• Any remaining subscription term will resume upon reactivation.

5. Reactivation of Subscription:

• Patients can contact the practice to resume their subscription at any time after the suspension period begins, up until six weeks postpartum or as otherwise determined by our Practice Manager

• The practice will ensure the patient’s transition back is seamless and accommodating.

6. Exceptions and Considerations:

• Additional suspension time or special accommodations can be arranged based on medical needs or personal circumstances.

Commitment to Support:

We recognise the importance of prioritising health and well-being during pregnancy. This policy ensures our patients feel supported and valued throughout their journey.

If you have any questions or need further assistance, please contact our team at support@kantoko.co