Kantoko customers pay a monthly fee for ongoing and long-term access to the Kantoko platform, including appointments, requests and other features available on the platform.
The frequency of your appointments will depend on your individual clinical needs. Follow up appointments are booked based on clinical need, and monthly fees do not mean monthly appointments.
Early in treatment
When you’re first starting with Kantoko, appointments may be more frequent to support assessment, treatment planning, and medication titration.
Once treatment is stable
After your treatment plan is established, appointments are typically less frequent and scheduled based on clinical need. Some months may not require an appointment at all.
What your subscription includes
Your Kantoko subscription supports:
Access to our customer care team for billing, scheduling, and general support
Access to our patient support team (registered nurses) for ad-hoc medical assistance
Asynchronous requests through the platform, including medication refills and travel letters
Ongoing clinical oversight and continuity of care
Access to the Kantoko platform and a Kantoko clinician, as clinically required, for assessments and medication reviews
Your subscription does not guarantee a fixed number of appointments each month.
How appointments are scheduled
Appointments are recommended and scheduled by your clinician based on:
Your current stage of treatment
Medication changes or monitoring needs
Clinical safety requirements
If an appointment is recommended, you’ll be notified by the Kantoko team.
Appointment Inclusions
From 6 August 2026, we are updating our fees. Access to Kantoko means you are eligible for up to 6 standard appointments each year (in addition to your assessment). If additional appointments are required, fees apply. Details below:
Assessment |
Standard Appointments |
Additional / Extended Appointments |
|
Year 1 |
1 |
Up to 6 per year |
$99 each |
Year 2 + |
- |
Up to 6 per year |
$99 each |
Note: Standard follow up appointments are 15 minutes. Extended appointments count as two slots - $99 on top of your standard appointment, or $198 if you have no remaining appointments for the year.
Need support between appointments?
The Kantoko support team is available five days a week. If you have questions about your care, including side effect concerns, you can contact us at support@kantoko.com.au.