Kantoko Help & Information

Getting Started

• How To Get Started With Kantoko
• How to Book Your Initial Appointment
• I Already Have an ADHD Diagnosis, Do I Need to Complete Kantoko’s Assessments?
• What Are The Wait Times Across Australia?
• How to Subscribe?
• VCS: What it is and Why we need it?

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Referrals & GP Information

• Do I need a referral?
• How Kantoko works with GPs

Appointments & Scheduling

• How Frequent are Appointments?
• How to reschedule or cancel appointments
• What is an Appointment Recording?
• What is the Appointment Cancellation Policy?

Tests, Assessments & Uploads

• How To Add Measurements
• Uploading Your Documents to Kantoko
• Why We Need Blood Tests and ECGs for ADHD Medication
• ECG Requirements and What Happens If Results Are Abnormal
• How to Check Your Blood Pressure

Medication Management

• Pharmaceutical Benefits Scheme (PBS) Eligibility for Non-stimulants
• Stolen Stimulant Medication
• Damaged Stimulant Medication
• Lost Stimulant Medication

Cost, Billing & Subscription

• How Much Does Kantoko Cost?
• Updated Fees from August 2026
• What Happens After 12 Months?
• Cancelling Your Subscription: Fees and What to Expect
• Can I use my private health insurance?

Requests & Letters

• Help with Letters and Forms at Kantoko
• When You Need a Travel Letter (International Travel Only)
• How to Access to Your Medical Records
• Can I Delete My Kantoko Account?

Medicare & NDIS

• Does NDIS Cover Kantoko Monthly Fees?
• Medicare at Kantoko

Technology & Telehealth

• I'm Having Trouble Logging In
• Trouble connecting to your appointment
• Verifying Contact Details
• Setting up or Resetting Multi-Factor Authentication (MFA) in Kantoko

Kantoko Mobile App

• How to track your requests in the Kantoko app
• How to request a travel letter in the Kantoko app
• How to request a medication refill in the Kantoko app
• How to view or delete health measurements in the Kantoko app
• How to connect Apple Health or Health Connect to the Kantoko app
• How to add health measurements in the Kantoko app

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Contact & Support

• Still Have Questions? We’re Here to Help!
• Important Notice - Kantoko is not an emergency service.