Kantoko Help & Information

Getting Started

• How to get started with Kantoko
• How to Book Your Initial Appointment
• What Are The Wait Times Across Australia?
• How to Subscribe?
• VCS: What it is and Why we need it?
• ASRS-O: What it is & Who can complete it?

Referrals & GP Information

• Do I need a referral?

Appointments & Scheduling

• How Frequent are Appointments?
• What is an appointment recording?
• What is the appointment cancellation policy?

Tests, Assessments & Uploads

• Uploading Your Documents to Kantoko
• Why We Need Blood Tests and ECGs for ADHD Medication
• ECG Requirements and What Happens If Results Are Abnormal
• How to Check Your Blood Pressure

Cost, Billing & Subscription

• What Happens After 12 Months?
• Cancelling Your Subscription: Fees and What to Expect
• Can I use my private health insurance?

Requests & Letters

• Help with Letters and Forms at Kantoko
• When You Need a Travel Letter (International Travel Only)
• Requesting Access to Your Medical Records
• Can I Delete My Kantoko Account?

Medicare & NDIS

• Does NDIS Cover Kantoko Monthly Fees?
• Medicare at Kantoko

Technology & Telehealth

• I'm Having Trouble Logging In
• Trouble connecting to your appointment
• Verifying Contact Details
• Setting up or Resetting Multi-Factor Authentication (MFA) in Kantoko

Contact & Support

• Still Have Questions? We’re Here to Help!
• Important Notice - Kantoko is not an emergency service.