Initial appointments at Kantoko are booked by contacting our support team by email. Before we can schedule your appointment, we need to receive and review your personal details, nominated GP information and required assessments.
Please note that completing these steps does not guarantee acceptance as a Kantoko patient. All information is reviewed by our clinical team to ensure we can safely and appropriately provide care as a telehealth-first ADHD service.
What we need before we can book your initial appointment
Before your appointment can be booked, all of the following must be completed.
1. Address and Medicare details
Make sure your residential address and Medicare details are up to date in your Kantoko account.
2. Nominate your GP
Nominate a GP or clinic you've visited before. This allows us to request your GP Health Summary and keep your GP informed about your ADHD care.
If you don't have a regular GP yet, we recommend finding one.
3. Required assessments
Complete the following assessments in your Kantoko account:
- All six required questionnaires completed in the Kantoko platform
- ASRS-O: Completed by someone who knows you well
- Verification of Childhood Symptoms (VCS): Completed by someone who knew you before the age of 13
Request your initial appointment
Once you've completed the steps above, email our support team to request your initial appointment.
Email: support@kantoko.com.au
Subject: Initial Appointment Request – Your Name
Our team will review your request and contact you with next steps.
Clinical review and next steps
Once all required information has been submitted, our clinical team will review your details and assessments.
Completing these steps does not automatically mean your care will proceed with Kantoko. Acceptance is based on whether we can safely and appropriately support your care within our telehealth-first model.
If we're able to proceed, our scheduling team will contact you to arrange your initial appointment. If we're unable to proceed, we'll let you know by email.
Need help?
If you have questions about nominating your GP, completing your assessments or booking an appointment, please contact us at support@kantoko.com.au. Our team is happy to help.