How to reschedule or cancel your appointment

You can manage your upcoming appointments directly in the Kantoko mobile app. You can do this by going to the app, navigating to your upcoming appointment, and tapping on 'Manage'.

To reschedule your appointment

If you need to reschedule your appointment, you can do this directly in our mobile app. We recommend doing this as early as possible.

However, if your appointment is within 24 hours, you will need to contact our support team at support@kantoko.com.au. 

To cancel your appointment

If you need to cancel your appointment, you can do this directly in our mobile app. Once you've cancelled an appointment, you will need to contact our support team to schedule a new one. You can email us at support@kantoko.com.au.

However, if your appointment is within 24 hours, our appointment cancellation policy applies. Cancelled appointments within 24 hours of the scheduled appointment means you will use the appointment credit allocated to that appointment.