You can request a medication refill directly through the Kantoko app.
Before getting started, have your medication details handy, including how much medication you have remaining and the date of your last refill.
How to request a medication refill
- Open the Kantoko app.
From the dashboard, swipe across the shortcuts and tap Medication Refill.
- Under Reason for request, select the option that best describes your request:
- Standard Refill
- Lost/stolen Medication
- Damaged Medication
Other
- Complete the remaining fields, including:
- Number of pills or capsules remaining (not prescription repeats)
- Number of days of medication remaining
- Last refill date
- Medication name and strength
- Dose (amount and frequency)
- Any side effects or additional information, if applicable
Read and tick both confirmation boxes, then tap Send Request.
Once submitted, you'll see Request Received! Tap Close to finish.
What happens next?
Your request will be sent to your clinician for review. You'll receive an email once your request has been approved or declined.
You can check its status by selecting Track My Requests from the dashboard shortcuts.
Important to know
Medication refill requests take approximately 7 days to process and are not guaranteed. Your clinician may require you to book an appointment before issuing a prescription.