Our Fees changed on 6 August 2026. Here's what you need to know
Your Appointments
We’re introducing more structure around appointments - from assessment to ongoing care. Here’s how that looks:
- In your first year - assessment and up to 6 standard appointments (15 minutes each)
- For every year after that - up to 6 standard appointments each year
For most patients, this is the natural rhythm of appointments. Additional and extended appointments are still available for $99 each.
Assessment |
Standard Appointments |
Additional / Extended Appointments |
|
Year 1 |
1 |
Up to 6 per year |
$99 each |
Year 2 + |
- |
Up to 6 per year |
$99 each |
Note: Standard follow up appointments are 15 minutes. Extended appointments count as two slots - $99 on top of your standard appointment, or $198 if you have no remaining appointments for the year.
Other Fees
We're also updating the fees for the following:
- Missing a standard appointment ($99) - if you miss or reschedule within 24 hours of a scheduled standard appointment
- Missing an extended appointment ($198) - if you miss or reschedule within 24 hours of a scheduled extended appointment
- Complete medical records ($99) - if you request a full copy of your medical records in addition to what you can already download instantly from your Kantoko profile
- Psychiatrist endorsement ($198) - if you’re being discharged and, in addition to a standard discharge letter, you’re requesting a psychiatrist endorsement letter for your regular GP to continue prescribing
Our approach to missed and late-cancelled follow-up appointments has changed. See our Missed and Late-Cancelled Appointments Policy for details.
When do these new changes apply?
These changes apply after 6 August 2026.
If you already have an additional or extended appointment that was booked with Kantoko prior to 6 August 2026, then the new fees won’t apply to you.