You can use Track My Requests in the Kantoko app to view your past and current requests, including medication refills and travel letters.
How to view your requests
- Open the Kantoko app.
- From the dashboard, swipe across the shortcuts and tap Track My Requests.
- On the My Requests page, you'll see all of your requests listed from newest to oldest.
- Use the filter at the top of the page to show only:
- All
- Travel
- Medication Refill
- Medication Adjustment
Tap any request to open it and see more detail.
What you'll see in a request
When you open a request, you'll see its status and the details you originally submitted.
Request statuses
| Status | What it means |
|---|---|
| In Progress | Your clinician hasn't responded yet. |
| Completed | Your clinician approved and completed your request. |
| Rejected | Your clinician didn't approve your request. Open the request to view their response. |
Downloading a completed travel letter
If your travel letter request has been completed, open the request and scroll to Clinician Response. Then tap Download Letter to download your letter.
Important to know
You'll receive an email when your clinician approves or rejects your request.
Requests may take up to 7 days to be processed.